Refund policy
At HomelyNest.store, customer satisfaction is our highest priority. We are committed to providing high-quality mini vacuum cleaners and innovative cleaning devices designed to simplify your daily cleaning routine. If you are not fully satisfied with your purchase, we are here to help.
1. 30-Day Free Return & Refund Policy
We proudly offer a 30-day free return and refund policy for eligible products purchased directly from our website.
You have 30 calendar days from the date your order is delivered to request a return.
To qualify for a return:
The item must be unused or lightly used
The product must be returned in its original packaging
Proof of purchase or order confirmation is required
The item must not be intentionally damaged or misused
2. Free Worldwide Returns
HomelyNest.store provides FREE return shipping worldwide for approved returns.
Once your request is approved, our support team will provide detailed return instructions.
3. Refund Processing
After receiving and inspecting your returned item, we will notify you regarding the approval status of your refund.
If approved:
Refunds will be issued to the original payment method
Refund processing may take 5–10 business days depending on your bank or payment provider
4. Damaged or Incorrect Products
If your item arrives damaged, defective, or incorrect, please contact us immediately with:
Your order number
Photos of the issue
A brief explanation of the problem
We will resolve the issue promptly at no additional cost.
5. Non-Returnable Items
The following items may not be eligible for return:
Gift cards
Clearance or final sale items
Customized products
Products damaged due to misuse
6. Contact Information
HomelyNest.store
700 Tunnel Mountain Rd
Banff, AB T1L 1H5
Canada
Phone: +1 800-661-1307
Email: support@homelynest.store
Website: https://homelynest.store